The DOKKA application contains an online chat feature.
On the bottom-right side of the DOKKA Workspace and Document screens, there is a “Chat” button. Click it, and choose the DOKKA customer support team. Now you can start chatting to them, similar to how you would chat in What’sApp or Facebook Messenger.
The chat list includes DOKKA Support and anyone linked to your account. This includes the accountants, bookkeepers, managers and regular users.
If you click from the main screens, you will send a general message about your account.
If you click on the chat from a specific document, the chat will be linked to that document!
So if you want to ask the customer support team a question about a specific document, click the document, and then click “Chat” on that document.
The chat works the mobile app as well. When someone replies to your chat, the chat icon on your screen will flash orange. In the mobile app, you will also get a notification. This way questions can be resolved quickly.