Faults & Warnings

Click here to see how to manage when you get a Warning from DOKKA

Data and Access Protection
Overview Dokka is committed to protecting the confidentiality, integrity and security of our customers. We use a variety of industry-standard security t...
Thu, 18 Jun, 2020 at 2:42 PM
Why can't I log into DOKKA on my phone?
The DOKKA mobile applicationĀ  is designed for non-financial personnel. It's allows them to upload receipts, invoices, etc by simpler taking a picture. ...
Thu, 7 May, 2020 at 9:43 AM
The document is grouped in the wrong category
Documents that are added to Dokka are automatically sorted into either Financial documents, which generate a bookkeeping entry, orĀ General documents that do...
Thu, 7 May, 2020 at 9:44 AM
Clear your browser's cache - domain settings\ Cookies clean
1. Domain settings: If an error message opens while working at DOKKA and trying to press the "Help" key to open a call to the support staff o...
Tue, 30 Aug, 2022 at 5:28 PM
Why is DOKKA Performing Slowly?
DOKKA is a cloud-based technology being developed by a team of very hard-working individuals. We are constantly doing our best to provide you with the best ...
Sun, 31 Jan, 2021 at 6:07 PM
Why is DOKKA warning me that this document/transaction already exists in my accounting system?
When a document is uploaded to DOKKA, and while you are completing the bookkeeping entry, DOKKA checks the information in the document against the transacti...
Mon, 15 Feb, 2021 at 12:43 PM
Invoice view is distorted
In some specific cases, the invoice view is distorted and there are "patches" that are shown across all documents. This issue happens only on Goo...
Mon, 21 Mar, 2022 at 10:07 AM