How to Identify and Troubleshoot Licensing Issues in the Priority System

Modified on Sun, 10 Aug, 2025 at 2:32 PM

First solution:

Perform a license refresh and try again. If the issue persists, proceed to the next step.

Second Solution:

Go to System Administrator screen > Licenses > Licensed Applications.

Here, verify that the Dokka application is present and that its license has not expired.

If the license is missing or has expired, contact support by opening a service request. If the license exists and is valid, verify that the Dokka user is assigned to the license, as shown on the "Authorized Users for the Application" screen. If not, assign the license to the user.

Third Solution:

Go to System Administrator > System Maintenance > System Users > System Users and search for the user "dokka".

Under the user’s System Permissions screen > License, ensure that either "Applications License Only" or "API License" is selected.