General FAQ

How to Reset or Restore your Password
If you forgot your password, or if you want to change it, follow these steps: Go to the Forgot Password screen (you can also get there from the login s...
Sun, 28 Nov, 2021 at 5:26 PM
How to change DOKKA's language?
DOKKA is currently available in five different languages: English (American and British), Spanish, Italian, French, and Hebrew. To change DOKKA's disp...
Mon, 24 Oct, 2022 at 5:41 PM
Why does the Drag&Drop grab too much?
Sometimes the OCR will group things together that are too long.For example, sometime the date will have extra numbers before or after. This is where a human...
Thu, 7 May, 2020 at 9:44 AM
How do I change my company email address?
There are four ways to upload documents into DOKKA, and one of them is uploading via email. Every company has a unique email address. Send invoices to that ...
Sun, 28 Nov, 2021 at 5:54 PM
How can I change the default payment date?
If DOKKA does not recognize a payment date on the invoice, it feeds a default date of 30 days after the issue date. In order to change the default, there...
Thu, 7 May, 2020 at 9:43 AM
Can I Perform Calculations in the Bookkeeping Entry Form?
DOKKA lets you perform simple calculations in the data entry form. You can do this in the Amount field. It is similar to Excel. Start by clicking the Amount...
Thu, 7 May, 2020 at 6:04 AM
How can I ask a question about a specific document?
The DOKKA application contains an online chat feature. The "chat" button works on two levels - For general and specific discussion. On the left ...
Thu, 7 May, 2020 at 9:43 AM
Exchange rate
According to what exchange rate does DOKKA update, the currency shown on your invoice? The Exchange rate will be updated as follows: At the BOI, the excha...
Mon, 22 Nov, 2021 at 10:30 AM
How do I determine what version of Google Chrome I'm using?
Launch Google Chrome. Click on the "Chrome" tab in the upper left corner-> Select "About Google Chrome" to display the version...
Thu, 7 May, 2020 at 9:43 AM
How to Process a Manual Journal Entry
DOKKA lets you process documents in a generic manual journal entry.  Please note: Manual Journal Entries should only be submitted by experienced bookkee...
Tue, 30 Jun, 2020 at 5:13 PM