General FAQ

How do I determine what version of Google Chrome I'm using?
Launch Google Chrome. Click on the "Chrome" tab in the upper left corner-> Select "About Google Chrome" to display the version...
Thu, 7 May, 2020 at 9:43 AM
How can I upload a confidential document?
DOKKA offers a confidential workspace, which allows to upload confidential documents (such as salary / payroll information).   All accountants / boo...
Sun, 28 Nov, 2021 at 5:21 PM
How can I change the default payment date?
If DOKKA does not recognize a payment date on the invoice, it feeds a default date of 30 days after the issue date. In order to change the default, there...
Thu, 7 May, 2020 at 9:43 AM
How to Reset or Restore your Password
If you forgot your password, or if you want to change it, follow these steps: Go to the Forgot Password screen (you can also get there from the login s...
Sun, 28 Nov, 2021 at 5:26 PM
How to change DOKKA's language?
DOKKA is currently available in four different languages: English, Spanish, Italian, and Hebrew. To change DOKKA's display language, you will need to ...
Sun, 28 Nov, 2021 at 5:35 PM
How to Process a Manual Journal Entry
DOKKA lets you process documents in a generic manual journal entry.  Please note: Manual Journal Entries should only be submitted by experienced bookkee...
Tue, 30 Jun, 2020 at 5:13 PM
Connecting DOKKA to a Network Scanner
DOKKA can connect to any scanner that is connected or mapped (network or wireless scanner) to your computer. The first time you click on the Scanner button ...
Mon, 22 Nov, 2021 at 10:30 AM
Exchange rate
According to what exchange rate does DOKKA update, the currency shown on your invoice? The Exchange rate will be updated as follows: At the BOI, the excha...
Mon, 22 Nov, 2021 at 10:30 AM
How can I ask a question about a specific document?
The DOKKA application contains an online chat feature. The "chat" button works on two levels - For general and specific discussion. On the left ...
Thu, 7 May, 2020 at 9:43 AM
How do I change my company email address?
There are four ways to upload documents into DOKKA, and one of them is uploading via email. Every company has a unique email address. Send invoices to that ...
Sun, 28 Nov, 2021 at 5:54 PM